Starting compensation from $14.00 to $16.00 per hour, plus possible annual incentives up to $10,000.  Sales or Banking experience preferred.

Position: Responsible for providing superior service by identifying and cross-selling all possible financial benefits to new and current members. All PFFCU staff members are responsible to promote the corporate values of member service, teamwork, commitment, performance and professional competency.

Major Responsibilities

1. Evaluate and cross-sell credit union products and services to best meet the members’ financial needs.
2. Establish relationships with current and new members to maintain membership Trust.
3. Process all member transactions accurately and efficiently.
4. Accurately open, maintain, and close all products for members.
5. Balance daily transactions and verify cash totals. Investigate and resolve out-of-balance totals.
6. Follow all established quality control and audit standards.
7. Respond to all member inquiries and requests.

Qualifications, Skills and Abilities

• Excellent customer service skills.
• Ability to work in a team environment and develop internal and external relationships.
• Demonstrated understanding of basic sales skills.
• Demonstrated decision making and problem solving skills.
• Good organizational skills.
• Ability to work flexible work schedule and multiple branch locations, including mornings, evenings, Saturdays and holidays.
• Has the functional and technical knowledge and skills to do the job at high level of accomplishment.
• Can comfortably defuse high-tension situations. Comfortable with conflict resolution.
• Ability to quickly learn new skills and knowledge.

Education/Experience: High School diploma or GED or equivalent experience. One year demonstrated ability to succeed in retail environment required.

Locations:  Locations with open positions will vary. A map and list of our locations, with full addresses, is available here.

Training takes place at either our Castor Avenue or 4 Greenwood Square location for a minimum of 2-4 weeks, 8 hours per day.

Apply Now »

Starting compensation from $14.00 to $16.00 per hour, plus possible annual incentives up to $10,000.  Sales or Banking experience preferred.

Position: Deliver exceptional member service by telephone while successfully promoting and selling PFFCU products and services.

Qualifications: The Telephone Sales and Service Representative will possess proven customer service and sales skills; strong verbal communication skills; and a strong desire to help others. Representatives must develop a superior knowledge and understanding of PFFCU products and services and effectively communicate their benefits to the membership. Previous experience working in a banking environment is a plus.

Major Responsibilities

1. Support PFFCU’s loan growth goals and strategy by successfully promoting and selling loan products identified by a cross-sell screen.
2. Assist all members who call PFFCU for account service. This entails providing accurate account information; efficiently performing account transactions; and/or resolving account discrepancies.
3. Achieve all established sales and non-sales goals.
4. Support PFFCU’s corporate values of member service, teamwork, commitment, and performance.

The location for this position is 3325 Street Road, Bensalem, PA 19020.

Training takes place at either our Castor Avenue or 4 Greenwood Square location for a minimum of 5 weeks, fulltime (8 hours per day).

Apply Now »