Member Survey Results

Members Rate PFFCU High!

Branch, Call Center, Real Estate, Auto, and Personal Loan Surveys

PFFCU members consistently rate PFFCU as Exceptional or Superior in delivering Outstanding Member Service both in Branch and through our Call Center. PFFCU members consistently rate PFFCU as Exceptional or Superior in the Consumer and Real Estate Lending experience. Our commitment to Service, Value, and Convenience is why members Trust PFFCU and keep coming back. We continually survey our members to ensure the highest level of satisfaction and we update these results quarterly.

Branch Member Service

94% of responding members rated PFFCU as Exceptional or Superior in overall member experience in Branch.

Call Center Member Service

95% of responding members rated PFFCU as Exceptional or Superior in overall member experience with the Call Center.

Consumer Lending

94% of responding members rated PFFCU as Exceptional or Superior in the overall Consumer Lending experience.

Real Estate Lending

90% of responding members rated PFFCU as Exceptional or Superior in the overall Real Estate experience.


2017 Member Survey

More than 8,721 members responded to our survey. On a scale of 1 to 5, with 5 being the highest score, below is the combined percentage of members who rated PFFCU 5 (Exceptional) and 4 (Superior) in the following categories:

Category Percentage
Overall Member Service 87%
Overall Product Value 84%
Convenience 81%
Level of Trust 88%
Loan Rates 70%
Deposit Yields 65%

 

We take pride in knowing that we have developed strong relationships with our membership, and that we continue to remain a leader in member service in the financial services industry. Thank you for your support!