Member Survey Results

Members Rate PFFCU High!

Branch, Call Center, Real Estate, Auto, and Personal Loan Surveys

PFFCU members consistently rate PFFCU as Exceptional or Superior in delivering Outstanding Member Service both in Branch and through our Call Center. PFFCU members consistently rate PFFCU as Exceptional or Superior in the Consumer and Real Estate Lending experience. Our commitment to Service, Value, and Convenience is why members Trust PFFCU and keep coming back. We continually survey our members to ensure the highest level of satisfaction and we update these results quarterly.

Branch Member Service

93% of responding members rated PFFCU as Exceptional or Superior in overall member experience in Branch.

Call Center Member Service

96% of responding members rated PFFCU as Exceptional or Superior in overall member experience with the Call Center.

Consumer Lending

93% of responding members rated PFFCU as Exceptional or Superior in the overall Consumer Lending experience.

Real Estate Lending

92% of responding members rated PFFCU as Exceptional or Superior in the overall Real Estate experience.


2016 Member Survey

More than 9,735 members responded to our survey. The following is the percentage of those members who rated PFFCU Superior To or Better Than other financial institutions in the following categories:

Category Percentage
Overall Member Service 92%
Overall Product Value 91%
Convenience 86%
Level of Trust 92%
Loan Rates 84%
Deposit Yields 77%
Branch Service 90%
Telephone Member Service 90%

 

We take pride in knowing that we have developed strong relationships with our membership, and that we continue to remain a leader in member service in the financial services industry. Thank you for your support!