Member Survey Results

Members Rate PFFCU High in Member Service!

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Real Estate, Auto and Personal Loan Surveys

PFFCU members consistently rate PFFCU Exceptional or Superior in our consumer and real estate lending process and this is why members keep coming back to PFFCU. We continually survey our members to ensure satisfaction and we post these results quarterly. Our most recent surveys were mailed to members who were approved for PFFCU loan products during the period of November 2012 through January 2013.

Consumer Lending

99% would recommend PFFCU to other members for their Consumer Lending needs.

96% of responding members gave PFFCU’s overall Consumer Lending process a rating of Exceptional or Superior

Real Estate Lending

99% would recommend PFFCU to other members for their Real Estate Lending needs.

93% rated PFFCU’s service as Exceptional or Superior in the overall Real Estate Lending process.

2012 Annual Member Survey

More than 9,500 members responded to our survey. The following is the percentage of those members who rated PFFCU "Superior To" or "Better Than" other financial institutions in the following categories:

Category	Percentage
Overall Member Service	94%
Overall Product Value	92%
Convenience	86%
Level of Trust	94%
Loan Rates	86%
Deposit Yields	79%
Branch Service	93%
Telephone Member Service	92%

We take pride in knowing that we have developed strong relationships with our membership, and that we continue to remain a leader in member service in the financial services industry. Thank you for your support!