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- About PFFCU
PFFCU members consistently rate PFFCU Exceptional or Superior in our consumer and real estate lending process and this is why members keep coming back to PFFCU. We continually survey our members to ensure satisfaction and we post these results quarterly. Our most recent surveys were mailed to members who were approved for PFFCU loan products during the period of November 2012 through January 2013.
99% would recommend PFFCU to other members for their Consumer Lending needs.
96% of responding members gave PFFCU’s overall Consumer Lending process a rating of Exceptional or Superior
99% would recommend PFFCU to other members for their Real Estate Lending needs.
93% rated PFFCU’s service as Exceptional or Superior in the overall Real Estate Lending process.
More than 9,500 members responded to our survey. The following is the percentage of those members who rated PFFCU "Superior To" or "Better Than" other financial institutions in the following categories:
|Overall Member Service||94%|
|Overall Product Value||92%|
|Level of Trust||94%|
|Telephone Member Service||92%|
We take pride in knowing that we have developed strong relationships with our membership, and that we continue to remain a leader in member service in the financial services industry. Thank you for your support!