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- About PFFCU
PFFCU Online Banking is an easy and convenient way to manage your finances. View account balances and transaction history, transfer funds, apply for loans, pay bills, print your statement, access your PFFCU VISA® Credit Card information, and much more.
You can apply online, at one of our 12 conveniently located branches, or by calling 215-931-0300 or 800-228-8801. PFFCU Online Banking is FREE and you will be able to access your account within one business day.
No. You can use any device with internet access and a web browser to access you accounts information. Regardless of the device you use to access your account, you will need to know your Online Banking ID and Password. For additional information on first time login, please refer to the Security section of the FAQs.
PFFCU Online Banking is compatible with the two most recent versions of Internet Explorer, Chrome, Safari and Firefox.
Download the FREE PFFCU Mobile App through the App Store on your iPhone, iPad or Google Play on your Android device. Check your account balances, view transaction history, transfer funds, and pay bills. To access Mobile Banking go to www.PFFCU.org using the browser on your mobile device, then click the Login to Mobile Banking button.
You can view current account balances, as well as history, for the last 24 months, on all your shares and loans.
An available balance is the funds you have available for use in your account. It is your balance less any pending transactions or debit holds which have not yet posted to your account.
From the Online Banking tab, select Statement. You can view your statements from the past seven years. Select the desired year and month in the drop-down list, then click View.
Holds are transactions that have been authorized against your account, but have not yet posted to your account.
From Online Banking tab, select Transactions, then click Download. Select your account from the drop-down list, select Download Range, select Download Format, click Download.
From the Settings tab, select ATM/Debit Card, check the Block box, click Submit. Call Member Service at 215-931-0300 or 800-228-8801 to report a lost or stolen card and to request a replacement card.
To establish or change this information, click the Settings tab, select Personal, enter changes in Modify Personal Settings or Modify Login Information, the click Submit.
From the Services tab, select Open a Certificate or Share Account, then click Continue. Select Certificates, click Submit. Click disclosure link to see a complete list of PFFCU Certificate products and rates. Check the I Agree box, click Submit. Choose your Certificate type from the drop-down list, click Submit. On the Transfer Details screen, select the share or loan to transfer from and enter the amount you want to transfer to the new Certificate Account, click Submit. You will be presented with a New Certificate or Share Verification screen, click Submit. You will see a New Share Creation Complete confirmation screen.
From the Services tab, select Open a Certificate or Share Account, then click Continue. Select Share, click Submit. Click disclosure link to see a complete list of PFFCU Share products and rates. Check the I Agree box, click Submit. Choose your Share type from the drop-down list, click Submit. You will be presented with a New Certificate or Share Verification screen, click Submit. You will see a New Share Creation Complete confirmation screen.
From the Online Banking tab, select Transfers, then Transfer to Any Account. Choose the account you want to Transfer funds from in the drop-down list. Enter the other member’s account number in the Transfer funds to account box. Enter the first 3 characters of the primary account holder’s last name In the Account Verification box. Choose the Destination account type. In the Transfer funds to ID box enter the ID number. Click here for a list of IDs. Enter the amount you want to transfer in the Transfer Amount box. Click Submit.
You can establish View Access (ability to see account balances and transactions) for any PFFCU account where you are an owner.
Establish View Access on accounts which you established as permanent transfer accounts. From the Services tab, select Manage Other Account – Access and Transfers, click Continue. To add View Access for these accounts, check “View Access” balances and history, click Submit Changes. After you click Submit Changes on the confirmation screen, you will immediately be able to View balances. You will need to log out and then back into Online Banking to View transactions.
Establish View Access on additional accounts. From the Services tab, select Manage Other Account – Access and Transfers, click Continue, click Add Account. Enter Account Number, then enter first three letters of primary account owner’s last name in the Account Verification box, click Submit. To add View Access for these accounts, check “View Access” balances and history, click Submit Changes. After you click Submit Changes on the confirmation screen, you will immediately be able to View balances. You will need to log out and then back into Online Banking to View transactions.
To opt-out of paper statements:
View and print checks you’ve written during the past 24 months, provided the payee did not process the check electronically.
If a merchant processes the check electronically, you are unable to view a copy via Online Banking. Please contact PFFCU at 215-931-0300 or 800-228-8801 and a Telephone Member Service Representative will assist you.
A Stop Payment is when a member requests a “stop” to be placed on a particular check. From the Online Banking tab, select Stop Payments, click New on the New Stop Payment screen, select an account from the drop down list, enter the Check Date, enter the Start Check Number, enter the End Check Number, enter the Amount, Payee and add any comments. Click Submit. There is a $10 fee for a stop payment.
From the Online Banking tab, select Order Checks, select account from the drop-down list, click Submit. You can order checks in a variety of styles and options and also accessories. To keep your check numbers in sequence, you will need to know the number on the final check in your current supply. You will also be able to check the status of your order.
After you have Logged into Online Banking and clicked the Credit Card tab, a new window will automatically open. From this screen there are 2 ways to access your transaction information.
To pay your PFFCU VISA® Credit Card via Online Banking, transfer the funds to your VISA share/ accumulation account. The funds will be transmitted from this account within one business day and posted to your VISA account the next business day.
From the Apply for a Loan tab, apply for a PFFCU VISA® Credit Card, Home Equity Loan or Line of Credit, Signature Loan, Personal Line of Credit (PLOC) or an Auto Loan. Click the appropriate “Apply for” link under each product listing, then proceed through the prompts. You will receive a response by the next business day.
To apply for a Mortgage, call 267-332-3400 to speak with a PFFCU Mortgage Advisor. Or complete an Online Worksheet on our website www.PFFCU.org. A PFFCU Mortgage Advisor will contact you within 1 or 2 business days to help you review your mortgage options.
From the Online Banking tab, select Accounts to view your Real Estate Loan account summary, including your Real Estate Loan due date, payment and balance. Click your Real Estate Loan account number for additional details.
To view Mortgage or Home Equity Loan payment history, click Real Estate Loan tab, select Payment History.
To make a principal only payment, contact PFFCU at 215-931-0300 or 800-228-8801 and a Member Service Representative can apply your funds to the principal only. When making a payment through Online Banking it will automatically take the interest first and apply the remaining amount to the principal.
This means that you have a message in the Message Center. If you click on Message Center in the top right corner, your message will be displayed.
Click on Message Center, select Delete next to the received message in the Message Inbox, click OK to delete it.
Click on Message Center in the top right corner. Select New in the menu bar. Enter a Subject, select Urgency, type a Message. Click Submit.
Call us at 215-931-0300 or 800-228-8801 during business hours and a Member Service Representative will assist you.
For security, Online Banking sessions time-out after 10 minutes of inactivity. If you spend more than 10 minutes on any page and you are not performing transactions, your Online Banking session will safely terminate.
Several factors affect how long it takes to connect to Online Banking. Members’ internet connection speed could be one reason. Also general internet traffic could slow down the connection.
When you enroll in Online Banking you will set up your Online Banking ID, Online Banking Password and Personal Identification Image. Every time you log in, you should see your Personal Identification Image.
In order to make your online banking experience as secure as possible, our security feature detects any uncharacteristic or unusual behavior involving your account. If anything out of the ordinary is detected, we will verify your identity. If we detect any unusual or uncharacteristic activity, we will ask you to answer your security questions to make sure that it’s really you.
It is important you never enter your password without seeing your Personal Identification Image. If we do not recognize the computer being used when you are logging in, we will ask you to verify your identity by answering one of your challenge questions. You can choose to have the system remember your computer so you will not have to answer your challenge questions in the future.
The next time you log into Online Banking, you will enter your Online Banking ID on the first screen. Then you will see your Personal Identification Image and enter your Online Banking Password.
If you wish to change your Current Email Address, Password Reset Question or Answer, Personal Watermark Image, Online Banking ID or Online Banking Password, click the Settings tab, select Personal. Enter or modify your information, click Submit. Review your changes on the Information Message: Your Personal Question/Answer has changed confirmation screen.
Yes. PFFCU Online Banking is very safe, as it requires 128-bit or greater SSL encryption.
The security lock displayed in your web browser ensures that your session is secure.
Call Member Service at 215-931-0300 or 800-228-8801 during business hours or visit any PFFCU branch to have your Online Banking ID or Password reset. You will be asked to provide detailed information about yourself in order for us to provide you with a temporary Online Banking ID and/or Password. You will then be able to securely reset your Online Banking ID and/or Password.
This generally indicates your have entered the wrong Online Banking ID and/or Password more than six times and Online Banking automatically denied you access to your account. To restore access to your account, call Member Service at 215-931-0300 or 800-228-8801 during business hours and request an Online Banking ID and/or Password reset.
The latest versions of all web browsers include at least 128-bit encryption, which is a requirement for using Online Banking. If you do not see a lock icon in your web browser after you log into Online Banking, go to www.PFFCU.org, click the Login to Online Banking button to securely access your accounts.