Telephone Member Services

We know you’re busy, which is why PFFCU maintains an average delay before answering of only 10 seconds and has no menu options to navigate; getting you to a real person quickly.

When you call PFFCU, our knowledgeable Telephone Member Services Representatives can help you transact almost any financial business you need, including taking loan applications and opening Checking, Money Market, Certificate, and IRA Accounts. You can even make deposits to your PFFCU account by phone.

Call 215-931-0300 or 800-228-8801 to speak to a Member Service Representative.

Telephone Member Service Hours


Days of Week Hours
Monday – Friday 8:30 AM to 6:00 PM
Saturday 8:30 AM to 4:00 PM


Lost or Stolen PFFCU Debit Card

To report a lost or stolen PFFCU Debit Card call 215-931-2409.

Lost or Stolen PFFCU Visa® Credit Card

To report a lost or stolen PFFCU Visa Credit Card call 800-325-3678.

Credit Card Member Service (After-hours)

After-hours, for general questions pertaining to a PFFCU Visa Credit Card call 800-299-9842.

24-Hour EXPRESSBanker

Get easy access to your accounts through our automated phone system by calling 215-931-0315 or 800-448-4041.

For Members Who Utilize A TTY Device

You may contact our Telephone Member Service Representatives during normal business hours through PA Relay by dialing 711 and getting the help of a Communications Assistant.