John LaRosa’s Letter to Members


Annual Member Survey Results

More than 8,721 members responded to the 2017 Annual Member Survey. Thank you for taking time to participate and letting us know how we can better serve your financial needs. We value your responses and will make every effort to accommodate your requests.

I am pleased to announce that you’ve rated PFFCU high in Member Service! On a scale of 1 to 5, with 5 being the highest score, here is the combined percentage of members who rated PFFCU 5 (Exceptional) and 4 (Superior) in the following categories:
Member Service  87%
Product Value     84%
Convenience       81%
Level of Trust     88%

PFFCU Awarded Best Bank/Credit Union 2017

Police and Fire Federal Credit Union has been awarded the 2017 Philly.com Readers’ Choice Award for Best Bank/Credit Union. We are honored to be selected and extend our gratitude to you, our members, for your Trust and Support. Your Trust and Support is not something we take for granted, rather it’s something we value highly and work hard to earn every day.

We accept the Best Bank/CU award as affirmation we are adhering to our commitment to help members achieve their financial goals. We are committed to continually earning our members’ Trust by providing quality financial products at very attractive prices, delivered with superior Service, Value, and Convenience.

A Fresh New Look for PFFCU.org

A Fresh New Look for PFFCU.org
Coming soon!
We are updating our website and anticipate completion in late 2017. You can easily and conveniently log into Online Banking to access your finances as you do today! You’ll see easy to read up-to-date rates and information on all of our products and services and enjoy streamlined navigation delivered with a fresh, bright new look. View rates and calculator to quickly estimate a loan amount and monthly payment. Invite family members and co-workers to visit PFFCU.org to see how they can join and enjoy all the benefits of PFFCU membership.

At PFFCU, Security and Privacy are a Top Priority

We are dedicated to protecting your financial and personal information. We take every measure to ensure your information stays secure through both our staff and our technology. All staff undergo rigorous training on our security policies and procedures, are required to take courses to keep up to date with security procedures, and are regularly sent reminders of ways to keep member information secure. We take physical precautions with any paperwork (such as using access cards to enter the back offices of our building, locking desks and shredding documents) to ensure your account information stays secure.

Thank you for your continued support of PFFCU. The Board of Directors and I are committed to continuing to earn your Trust by providing superior Service, Value, and Convenience. However, if you are not satisfied with the service you are receiving, please ask to speak to a PFFCU manager to address your concern immediately or email me at LaRosaJ@PFFCU.org or write to me at PFFCU, 901 Arch Street, Philadelphia, PA 19107.

Sincerely,

John LaRosa

Chief Executive Officer and
Treasurer of the Board of Directors