Telephone Member Services

Enjoy prompt, personalized service to help you with all your financial needs.

Telephone Member Services

We value our members. That’s why when you call our local, full service Call Center you will speak with a Telephone Member Services Representative ready to serve you. PFFCU maintains an average delay before answering of only 28 seconds and there are no menu options to navigate. Our friendly, knowledgeable Telephone Member Services Representatives will help you transact almost any financial business, including taking loan applications or opening a Checking, Savings Plus Account, Certificate, and IRA Account. You can even make deposits to your PFFCU account by phone.

Call 215-931-0300 or 800-228-8801 to speak to a Member Service Representative.

Days of the WeekHours
Monday-Friday8:30 AM to 6:00 PM
Saturday8:30 AM to 4:00 PM

Lost or Stolen PFFCU Debit Card

To report a lost or stolen PFFCU Debit Card, please follow these simple steps:

  • Log into Online Banking at PFFCU.org or use the Mobile App
  • Click/tap Manage Debit Card

If you cannot log onto Online Banking, call 215-931-0300 during normal business hours.
Outside our normal business hours, call 215-931-2409, press option 2.

Lost or Stolen PFFCU Visa® Credit Card

To report a lost or stolen PFFCU Visa Credit Card call 800-228-8801.

24-Hour EXPRESSBanker

Get easy access to your accounts  by calling 215-931-0315 or 800-448-4041.

For Members Who Utilize A TTY Device

You may contact our Telephone Member Service Representatives during normal business hours through PA Relay by dialing 711 and getting the help of a Communications Assistant.

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