John LaRosa’s Letter to Members

Our Commitment to Members
Service. Value. Convenience. Trust.

PFFCU’s mission is to be our members’ primary financial services provider, focusing on loans and deposits. We will earn our members’ Trust by providing quality financial products at very attractive prices, delivered with superior Service, Value, and Convenience. At PFFCU one of the ways we’re dedicated to delivering superior Service is through the improvement of existing branches and the addition of new conveniently located branches.

Our City Avenue Branch will be relocated 2 blocks from the current location to a new stand-alone building located at 7501 Haverford Avenue. Construction at the Haverford Avenue Branch is moving along on schedule and we anticipate an early September opening. Members will be able to enjoy expanded parking and additional branch capacity offering added convenience and enhanced speed of member service.

We’re coming to King of Prussia! In October, we’ll open our new King of Prussia Branch located at 236 West DeKalb Pike, near the intersection of Route 202 and North Henderson Road, convenient to the Pennsylvania Turnpike. The branch will include a 24-hour walk-up ATM, instant issue Debit Cards, and self-service coin counting.

We are looking forward to the grand opening of our Montgomery Mall Branch in January, 2020. This new free-standing branch will be located on Route 309 at Montgomery Mall next to Chick-Fil-A and near Wegmans. Construction of the branch will begin this summer.

Our Andorra Branch will be relocated 6 blocks from the current location to a new larger stand-alone building located at 9165 Ridge Avenue at the corner of Northwestern Avenue. We anticipate a spring 2020 opening.

Our Commitment to Staff
Supporting Those Who Support Us

PFFCU’s corporate values are Member Service, Teamwork, Commitment, and Performance. Our commitment to staff is to provide employment stability and the opportunity to earn performance incentives. We strive to create a friendly and teamwork oriented environment where employees feel valued and respected with an emphasis on work-life balance. PFFCU provides ongoing training and resources to help staff to be successful and grow within the company. When recently surveyed, 80% of our staff would recommend employment at PFFCU.

Are you, a family member or friend looking for a great place to work and build a career? We have openings for full and part-time Member Service Representative positions available. Member Service Representatives must be friendly with a dedication to delivering quality financial products with superior service. PFFCU provides competitive wages, starting at $15 per hour and the ability to earn $3,000 to $10,000 more in annual incentives based upon performance. Staff all receive high quality medical insurance with a low co-pay from Blue Cross, 6 weeks of paid time off, and a generous 401(k) retirement plan. PFFCU is a great place to build your career. Learn more at PFFCU.org/Careers.

Trust PFFCU to Keep You Informed
Privacy and Security are Top Priorities

Identity theft is becoming more commonplace. There are ways you can protect your personal information on paper, online, or on your computer or mobile device to reduce your risk.

Know who you share the information with; store or dispose of your personal information securely; ask questions before you choose to share your personal information; and maintain appropriate security on your computer and electronic devices. Stay informed of current scams, phishing attacks, and such that try to gain access to your information via computer, email, phone, or mobile device.

At PFFCU, we utilize a multi-factor authentication for Online/Mobile Banking adding an extra layer of security for members. We have various fraud prevention and detection measures in place to safeguard members’ PFFCU Debit Cards and PFFCU Visa Credit Cards. PFFCU employs sophisticated software to spot suspicious card activity so that we can limit a thief’s use of a member’s card. PFFCU cards are chip enabled adding additional security.

We are dedicated to protecting your financial and personal information ensuring your information stays secure through both our staff and technology. Take a look at our recent blog article to learn about the latest phone scams and what you can do to stay secure.

Thank you for your continued support of PFFCU. The Board of Directors and I are committed to continuing to earn your Trust by providing superior Service, Value, and Convenience. However, if you are not satisfied with the service you are receiving, please ask to speak to a PFFCU manager to address your concern immediately or contact MemberService@PFFCU.org.

Sincerely,

Chief Executive Officer and Treasurer of the Board of Directors

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