John LaRosa’s Letter to Members

At PFFCU, Members are Our Priority

Get Ready for Your 10% Member Bonus!
Throughout the year, we’ve been sharing information about our Member Bonus Program. We’re excited to announce that the Member Bonus will be paid Tuesday, December 11, 2018. All members in good standing are eligible to receive up to $1,000. As a member, you will earn 10% of your loan interest paid, deposit interest earned, and courtesy overdraft fees paid January 1, 2018 through November 30, 2018. We appreciate your business and the Member Bonus Program is our way of saying thank you!
Visit PFFCU.org/MemberBonus for details.

PFFCU Awarded “Best Of”
PFFCU was awarded “Best Credit Union” and “Best Mortgage Lender” in the 2018 Best of Bucks County Courier Times and 2018 Best of Burlington County Times. In addition, the Stadium Branch was awarded “Best Bank” and the Center City Branch was awarded “Best Local Credit Union” in PHL17’s 2018 Top Spots! Thank you for your trust and support!

Your Opinion Matters
Our 2nd quarter, 2018 Member Experience Survey results are in. Members who contacted the Call Center, visited a Branch or received a loan were surveyed regarding their member experience and asked how likely they are to recommend PFFCU to others. Below is the percentage of surveyed members who rated PFFCU a 9 or 10 on a scale of 0 to 10, with 10 being the best score.

Mortgage Lending 91%
Consumer Lending94%
Call Center Service95%
Branch Service95%

We value your membership and are committed to providing superior member service every time you interact with us.

We’ve Increased Money Market and Certificate Yields
We are committed to providing members with outstanding rates and superior member service. Our Premium Yield Account (PYA) offers a great rate on balances of $2,500 to $49,999. And, we now offer a Jumbo PYA earning high yields on balances of $50,000 and above.

We raised Certificate rates again at the end of September to offer both short and long-term savings options to grow your money faster. We make it easy for you to open an account or transfer funds from other financial institutions. Simply stop by any PFFCU Branch, call 215-931-0300 or 800-228-8801, or visit PFFCU.org. Your funds are federally insured. Visit us online at PFFCU.org.

1. PFFCU Certificate APYs (Annual Percentage Yield) are effective as of 9/24/2018 and are subject to change without notice.
2. PFFCU PYA APYs are effective as of 10/1/2018 and are subject to change without notice.
3. Competitors’ APYs are effective as of 9/14/2018 and subject to change.

 

Delivering Superior Member Service—
through convenient, easy to use ATM services and our branch network.

ATM Network Updates
We are updating our ATM network to improve your PFFCU ATM experience. We will be replacing all of our ATMs from January to July 2019.

Montgomery Mall Branch—Opening Fall 2019
Our 15th full service branch will be conveniently located on Route 309 at Montgomery Mall next to Chick-fil-A and near Wegmans. This stand-alone branch will include a drive-up teller window, 24-hour walk-up ATM, instant Debit Cards and self-service coin counting.

City Avenue Branch Relocating to 7501 Haverford Avenue—Opening Fall 2019
We are relocating the City Avenue Branch 3 blocks from our current location to a new stand-alone building conveniently located on Haverford Avenue at Overbrook Avenue. The new Haverford Avenue Branch will feature dedicated parking, additional desks, a 24-Hour walk-up ATM, safe deposit boxes, instant Debit Cards, and self-service coin counting to improve your member experience.

Renovated 901 Arch Street Branch
Our 901 Arch Street Branch has undergone extensive renovations to improve your experience and continue to provide you with outstanding personalized service. We’ve installed new teller stations and private member service areas to better serve your needs. In addition, the branch has brighter lighting and new flooring, window and wall treatments.

Thank you for your continued support of PFFCU. The Board of Directors and I are committed to continuing to earn your Trust by providing superior Service, Value, and Convenience. However, if you are not satisfied with the service you are receiving, please ask to speak to a PFFCU manager to address your concern immediately or email me at LaRosaJ@PFFCU.org or write to me at PFFCU, 901 Arch Street, Philadelphia, PA 19107.

Sincerely,

Chief Executive Officer and Treasurer of the Board of Directors

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