John LaRosa’s Letter to Members

Get Ready for Your Member Bonus–
It Pays to be a Member!

We will again be rewarding our members with our Member Bonus Program1. All members in good standing are eligible to receive up to $1,000. As a member, you will earn 10% of your loan interest paid, deposit interest earned, and courtesy overdraft fees paid January 1, 2019 through November 30, 2019. The Member Bonus will be paid Tuesday, December 10, 2019. In 2018, we returned $18 million to members. This year, we will return nearly $20 million to members. We appreciate your membership and the Member Bonus Program is our way of saying thank you!

We’re Opening New Branches to Better Serve You!

Many members celebrated the grand opening of our Haverford Avenue Branch on September 3, 2019. We relocated the City Avenue Branch to a new stand-alone building at 7501 Haverford Avenue. The branch offers expanded parking and additional branch capacity offering added convenience and enhanced speed of member service.

King of Prussia opens on October 15th! Our new King of Prussia Branch is located at 236 West DeKalb Pike, near the intersection of Route 202 and North Henderson Road, convenient to the Pennsylvania Turnpike. Members will have access to a 24-hour walk-up ATM, instant issue Debit Cards, and self-service coin counting.

In 2020, we plan to open two additional branches and relocate our Andorra Branch. Our Montgomery Mall Branch will open in February. This new free-standing branch will be located on Route 309 at Montgomery Mall next to Chick-Fil-A and near Wegmans. Construction is underway.

In March, our 17th branch will open at Marlton Crossing Shopping Center in New Jersey. This will be our third New Jersey Branch and will be conveniently located on Route 73, just below Route 70.

The relocation of our Andorra Branch is targeted for April. We will be relocating 6 blocks from the current location to a new larger stand-alone building located at 9165 Ridge Avenue at the corner of Northwestern Avenue.

We’re pleased to provide you with added branch convenience. Look for more information on these new locations as we get closer to our grand openings.

Your Opinion Matters!

A sample size of approximately 65,000 members were asked to respond to our annual survey. More than 5,500 responded, rating PFFCU on a scale of 1 to 5, with 5 being the highest score. Below is the combined percentage of members who rated PFFCU 5 (Exceptional) and 4 (Superior) in the following categories:
Member Service – 94%
Product Value – 92%
Convenience – 90%
Level of Trust – 94%

Every member comment is read so that we can better serve your financial needs and remain a leader in member service in the financial services industry. Thank you for your continued support!

Savings Yields That Beat The Competition!

Our Premium Yield Account (PYA) provides a great investment opportunity—earning higher yields than bank money market accounts and money market mutual funds. There are no minimum balance fees and you can enjoy easy access to funds by phone, online or in person at a branch.

PFFCU provides members with yields superior to the competition. PFFCU Certificates offer great short and long term savings yields. We make it easy to open an account or transfer funds from other financial institutions. Simply stop by a Branch, call 215-931-0300 or 800-228-8801, or visit us online at PFFCU.org.

Thank you for your continued support of PFFCU. The Board of Directors and I are committed to continuing to earn your Trust by providing superior Service, Value, and Convenience. However, if you are not satisfied with the service you are receiving, please ask to speak to a PFFCU manager to address your concern immediately or contact MemberService@PFFCU.org.

Sincerely,

Chief Executive Officer and Treasurer of the Board of Directors


1. The Police and Fire Federal Credit Union Member Bonus Program is subject to change at any time, without notice. The Member Bonus amount, when paid, is dependent on Police and Fire Federal Credit Union’s financial performance and is not guaranteed. Student Loans are not eligible for the Member Bonus. To receive the Member Bonus, you must meet all eligibility criteria and have an account in good standing on the deposit date. You must not have caused PFFCU a loss with a charged-off loan(s) and/or a negative share charge-off(s) in the last five years. Member Bonus payout requires that you must have accumulated enough deposit interest, loan interest or courtesy overdraft fees to qualify for at least a $1 Member Bonus. Maximum Member Bonus payout is $1,000. First mortgages sold to Fannie Mae that are active as of November 30, 2019, may receive up to $100 for the Member Bonus Program in 2019. The Member Bonus may be taxable and a portion will be included on a 1099-INT form. Police and Fire Federal Credit Union does not provide tax advice, please consult a tax advisor.
2. PFFCU PYA APY is effective as of 9/6/2019 and is subject to change without notice.
3. PFFCU Certificate APYs (Annual Percentage Yield) are effective as of 9/6/2019 and are subject to change without notice.
4. Competitors’ APYs are effective as of 9/6/2019 and subject to change.

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