Member Survey Results

Members Rate PFFCU High!

Member Survey Results

Branch, Call Center, Real Estate, Auto and Personal Loan Surveys

PFFCU members consistently rate PFFCU as Exceptional or Superior in delivering Outstanding Member Service both in Branch and through our Call Center. PFFCU members consistently rate PFFCU as Exceptional or Superior in the Consumer and Real Estate Lending experience. Our commitment to Service, Value, and Convenience is why members Trust PFFCU and keep coming back. We continually survey our members to ensure the highest level of satisfaction and update these results quarterly.

Branch Member Service
94% of responding members rated PFFCU as Exceptional or Superior in overall member experience in Branch.

Call Center Member Service
94% of responding members rated PFFCU as Exceptional or Superior in overall member experience with the Call Center.

Consumer Lending
95% of responding members rated PFFCU as Exceptional or Superior in the overall Consumer Lending experience.

Real Estate Lending
91% of responding members rated PFFCU as Exceptional or Superior in the overall Real Estate experience.


2018 Member Survey
A sample size of approximately 40,000 members were asked to respond to our annual member survey. More than 4,600 responded, rating PFFCU on a scale of 1 to 5, with 5 being the highest score, below is the combined percentage of members who rated PFFCU 5 (Exceptional) and 4 (Superior) in the following categories:

CategoryPercentage
Overall Member Service94%
Overall Product Value91%
Convenience87%
Level of Trust94%

We take pride in knowing we have developed strong relationships with our membership, and that we continue to remain a leader in member service in the financial services industry. Thank you for your support!

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