Member Survey Results
Branch, Call Center, Real Estate, Auto and Personal Loan Surveys
PFFCU members consistently rate PFFCU as Exceptional or Superior in delivering Outstanding Member Service both in Branch and through our Call Center. PFFCU members consistently rate PFFCU as Exceptional or Superior in the Consumer and Real Estate Lending experience. Our commitment to Service, Value, and Convenience is why members Trust PFFCU and keep coming back. We continually survey our members to ensure the highest level of satisfaction and update these results quarterly.
Branch Member Service
95% of responding members rated PFFCU as Exceptional or Superior in overall member experience in Branch.
Call Center Member Service
93% of responding members rated PFFCU as Exceptional or Superior in overall member experience with the Call Center.
Consumer Lending
94% of responding members rated PFFCU as Exceptional or Superior in the overall Consumer Lending experience.
Real Estate Lending
93% of responding members rated PFFCU as Exceptional or Superior in the overall Real Estate experience.
2019 Member Survey
A sample size of approximately 65,000 members were asked to respond to our annual member survey. More than 5,500 responded, rating PFFCU on a scale of 1 to 5, with 5 being the highest score, below is the combined percentage of members who rated PFFCU 5 (Exceptional) and 4 (Superior) in the following categories:
| Category | Percentage |
|---|---|
| Overall Member Service | 94% |
| Overall Product Value | 92% |
| Convenience | 90% |
| Level of Trust | 94% |
We take pride in knowing we have developed strong relationships with our membership, and that we continue to remain a leader in member service in the financial services industry. Thank you for your support!