Police and Fire Federal Credit Union
901 Arch Street
Philadelphia, Pennsylvania 19107
215-931-0300 or 800-228-8801
Have a question or comment?
Click here to email PFFCU Member Service.
Telephone Member Service Representatives
We are available during normal business hours to transact almost any financial business you need.
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Branch Locations and Hours
Lost or Stolen PFFCU Debit Card
To report a lost or stolen PFFCU Debit Card, please follow these simple steps:
• Log onto Online Banking at PFFCU.org or use the Mobile App
• Click/tap Manage Debit Card
If you cannot log onto Online Banking, call 215-931-0300 during normal business hours.
Outside our normal business hours, call 215-931-0300, press option 2.
Do you need a PFFCU Debit Card without delay?
You can obtain a new card, a replacement card, or an additional card at any PFFCU Branch .
Lost or Stolen PFFCU Visa Credit Card
To report a lost or stolen PFFCU Visa Credit Card call 800-228-8801.
Credit Card Member Service
During normal business hours, for general questions pertaining to a PFFCU Visa Credit Card call 215-931-0300 or 800-228-8801.
215-931-0315 or 800-448-4041
For Members Who Utilize A TTY Device
You may contact us via our Telephone Member Service Representatives during normal business hours through PA Relay by dialing 711 and getting the help of a Communications Assistant.
Change of Address Request
To change the mailing address you have on file with PFFCU, you can do so from within Online Banking, by calling 215-931-0300 or 800-228-8801, or by visiting any PFFCU Branch.
Did you forget your EXPRESSBanker PIN or Online Banking Password?
Call 215-931-0300 or 800-228-8801 and a Member Service Representative will assist you.
Do you need to reorder checks?
If you no longer wish to receive printed monthly or quarterly statements from PFFCU, please follow the directions located in our Online Banking FAQs.