In accordance with the Americans with Disabilities Act (ADA) and applicable state and federal laws, PFFCU is committed to providing a fully accessible and optimized user experience for all site visitors, regardless of the assistive technology being used to access this site or the specific abilities of those individuals seeking access to this site. We are dedicated to providing a website that is compatible with commonly used assistive browsers, tools, and technologies. Whether you are using assistive technologies like a screen reader, a magnifier, voice recognition software, or captions for videos, our goal is to permit our members and potential members to successfully gather information and conduct business through our website and other technology platforms. This policy applies to all content produced or updated by PFFCU on its website.

If you experience any difficulty using or accessing any element of the PFFCU website or the PFFCU Mobile App, please contact us for assistance. We will work with you to provide the information, item, or transaction you seek through a communication method that is accessible for you (for example, through telephone support).

At PFFCU, we view accessibility as an ongoing investment, and we are actively taking steps and devoting resources to further enhance the quality and accessibility of our website and other technologies.

We strive to make our technology accessible for all individuals, regardless of ability, and we continually look for ways to improve the user experience, including:

• Site Structure: We use headings, lists, paragraphs, and other formatting features so that users can more easily access the site with assistive technology.
• Consistent Structure: We aim to ease navigation by creating pages, sites, and apps with a consistent structure.
• Contrast: We consider the issue of contrast when choosing colors and site design to promote the accessibility of images and text.

PFFCU follows the Web Content Accessibility Guidelines (WCAG) 2.0 as a reference to ensure the web content made available from this site is more accessible for individuals with disabilities and user-friendly for everyone. These globally recognized best practices (as recommended by the World Wide Web Consortium) consist of three levels of accessibility measurement (A, AA, and AAA). The Web Content Accessibility Guidelines (WCAG) 2.0 Level AA are considered by many to set an appropriate standard for website accessibility. The PFFCU website has been designed and optimized to meet the WCAG 2.0 Level AA Success Criteria to the greatest extent possible.

We recommend that you use the latest version of your web browser and any computer-based assistive technology applications when accessing our website. Using an up-to-date browser will ensure that you have the most options for accessibility. Newer browsers typically provide more display options to make content accessible and may work better with assistive technologies. Your browser includes easy-to-use controls for adjusting the size and colors of content on a web page. By using the controls provided by your browser, you can personalize the content presentation to suit your needs.

We recommend using the following web browser/screen reader combinations for an optimized experience:

• For Windows users: JAWS and Internet Explorer or NVDA and Firefox
• For Mac users: VoiceOver and Safari or VoiceOver and Chrome
• For mobile users: VoiceOver for the iPhone and TalkBack for Android devices

We welcome your feedback. Please contact us if you have any questions about our Accessibility Standards, if you encounter issues with any page on our site that presents a challenge for individuals with disabilities, or if you have any suggestions as to how we could improve the accessibility of this website or our other technologies. For security purposes, do not include your account or personal information in your message.