Online Banking FAQs

General Information and Getting Started

PFFCU Online Banking is an easy and convenient way to manage your finances. View account balances and transaction history, transfer funds, apply for loans, pay bills, print your statement, access your PFFCU Visa®  Credit Card information, and much more.

  • Go to PFFCU.org
  • Click Enroll in Online Banking
  • Fill out the Online Banking Enrollment Form with the required information
  • Choose the contact method you would prefer to receive your Secure Access Code. This code is only valid for a short time, and if it expires you will need to request a new one.
  • Enter your Secure Access Code and click/tap submit
  • Choose whether to register your device for future logins. If you register your device, you will reduce the need to request a Secure Access Code from that device. For security reasons, you should not register any device you do not own (e.g. public or work computer).
  • Your mobile login credentials will be the same as your Online Banking ID and Password.

No. You can use any device with internet access and a compatible web browser to access account information. Regardless of the device you use to access your account, you will need to know your Online Banking ID and Password. For additional information on first time login, please refer to the Security section of the FAQs.

PFFCU Online Banking is compatible with the two most recent versions of Internet Explorer, Chrome, Safari, Firefox, and Microsoft Edge.

Download the FREE PFFCU Mobile App through the App Store on your iPhone, iPad or Google Play on your Android device. Enjoy the full Online Banking experience through the PFFCU Mobile App.

How do I use Online Banking?

You can view current account balances, as well as history, for the last 18 months, on all your shares and loans

An available balance are the funds you have available for use in your account. It is your balance less any pending transactions or debit holds that have been authorized which have not yet posted to your account.

Log into Online Banking and select Services from the navigation then select Statements. Choose the account and date you would like to view and click/tap Get Statement to view as a PDF.

Holds are transactions that have been authorized against your account, but have not yet posted to your account.

Log into Online Banking and select Transactions from the navigation then select Online Activity Center. Select the transactions you wish to download and click/tap the download icon next to Favorites.

Lost or Stolen PFFCU Debit Card

  • Log into Online Banking at PFFCU.org or use the Mobile App
  • Click/Tap Manage Debit Card

If you cannot log into Online Banking, call 215-931-0300 during normal business hours.

Outside our normal business hours, call 215-931-0300, press option 2.

Online Banking Setup

Log into Online Banking and select Settings from the navigation and then select Manage Contact Info.

Log into Online Banking and select Settings from the navigation and then select Security Preferences.

Log into Online Banking and select Services from the navigation then select Open a Share or CD. Select Certificates under Choose a Share Type and then select the Certificate Term under Choose Share. Next select the account you wish to fund your new Certificate and include the dollar amount. After you have read and agree to the Certificate Rates Disclosure check the box indicating you agree, then click/tap Next. You will see a confirmation screen confirming rate, term and dollar amount. Choose to confirm or close.

Log into Online Banking and select Services from the navigation then select Open a Share or CD. Select Shares under Choose a Share Type and then select the Share you wish to open. After you have read and agree to the Share Rates Disclosure check the box indicating you agree, then click/tap Next. You will see a confirmation screen confirming rate, account type and dollar amount. Choose to confirm or close.

You can transfer funds to another member by using their account number, share/loan ID, and the first three letters of their last name. This feature is available under Transactions, Member Transfer & Link in the navigation.

  • Click/tap the Single Transfer button.
  • Select the account to take funds from using the “From Account” drop-down.
  • Enter an amount.
  • (Optional) Write a description of your transfer.
  • Enter the recipient’s account number.
  • Enter their share/loan ID.
  • Select an account type from the “Account Type” drop-down.
  • Enter the first three letters of their last name.
  • Click/tap Submit when you are finished.

Click/tap Settings in the left-hand navigation, select Account Alerts.

Click/tap New Alert at the top right of the screen, select from the types of Alerts displayed:

  • Date Alert – Select the type of Alert. Choose from Birthday, Anniversary, Meeting, Call, Wakeup, Appointment, Vacation, Travel, and General. Next, choose the date you wish to receive the Alert, add any message you like, select the preferred delivery method, and click/tap Save.
  • Account Alert– Select an account and choose from the field selections. Next, select a comparison, enter a dollar amount using the pin-pad feature, select the preferred delivery method, and click/tap Save. Account Alerts will be sent to your selected delivery method every morning.
  • History Alert– Select an account and choose between the following transaction types; Debit Transaction, Credit Transaction, Check Number, and Description. Next, select a comparison, enter a dollar amount using the pin-pad feature and save, select the preferred delivery method, check the box to Agree to the Terms, and click/tap Save. Transactions will be grouped together and your Alert message will read:
    “This is your requested (type of alert) Transaction Alert for your PFFCU (account type) ending in XXXX. There were (number of) items with a total amount of (dollar amount) that matched your search criteria.”
  • Online Transaction Alert– Select External Transfer or Funds Transfer and then choose your account, select a status, select the preferred delivery method, and click/tap Save. Online Transaction Alerts will be sent when the event occurs.

You may choose to receive Alerts by email, text, secure message or phone. Simply select your preference and enter the contact information when prompted. When selecting Text Message as the preferred delivery method, you will need to Agree to the Terms each time you make updates to the Alert.

Log into Online Banking and select Services from the navigation then select Opt-Out Paper Stmts. Follow the PDF Verification instructions and click/tap verify. Once the verification screen is displayed, click/tap “close”. You can then navigate to other pages.

About FREE PFFCU Checking

Log into Online Banking and select your checking account. Click/tap the check icon in the description and the check view will appear underneath.

If a merchant processes the check electronically, you are unable to view a copy via Online Banking. Contact PFFCU at 215-931-0300 or 800-228-8801 and a Telephone Member Service Representative will assist you.

A Stop Payment is when a member requests a “stop” to be placed on a particular check. Log into Online Banking and select Services from the navigation and then select Stop Payments. There is a $15 fee for a stop payment.

Log into Online Banking and select Services from the navigation and then select Order Checks. You can order checks in a variety of styles and options and also accessories. You will also be able to check the status of your order.

About PFFCU Visa Credit Cards

Log into Online Banking and select your credit card tile to view detailed information regarding your credit card. For additional information, click/tap Details. You may also access CU Rewards and Credit Card Mgt from the navigation.

To pay your credit card online, first log into Online Banking or the Mobile App.

Click/tap Transfer Funds in the navigation

Choose your “From” account, next choose your “To” account, select either your credit card or your credit card accumulation account.

Or

Click/tap Credit Card Mgt under Credit Card in the navigation.

About Loans

Log into Online Banking and select Apply for a Loan from either the right or left-hand navigation. Next, choose the type of loan, Mortgage, Home Equity, Auto, Credit Card, Signature or PLOC. You can even check your loan status by clicking/tapping Check Loan Status.

Log into Online Banking and click/tap on the mortgage or home equity account tile to view detailed information regarding your loan. For additional information, click/tap Details.

To make a principal only payment, contact PFFCU at 215-931-0300 or 800-228-8801 and a Member Service Representative can apply your funds to the principal only. When making a payment through Online Banking it will automatically take the interest first and apply the remaining amount to the principal.

Online Banking Messages

This means that you have received a message. If you click/tap on the Contact Us icon you can view all messages.

Select the messages you wish to delete and click/tap the trash can icon.

Select Contact Us in the navigation and click/tap New Message.

Security

A Secure Access Code has been added as an extra layer of security that helps to ensure your Online Banking information is protected. You can select to receive your Secure Access Code through text, email, or by phone call. After your initial log in, you can choose to register your device to avoid using a Secure Access Code each time you log in to Online or Mobile Banking. For security reasons, you should not register any device you do not own (e.g. public or work computer).

  1. Go to PFFCU.org
  2. Click/tap Enroll in Online Banking
  3. Fill out the Online Banking Enrollment Form with the required information
  4. Choose the contact method you would prefer to receive your Secure Access Code. This code is only valid for a short time, and if it expires you will need to request a new one.
  5. Enter your Secure Access Code and click/tap submit
  6. Choose whether to register your device for future logins. If you register your device, you will reduce the need to request a Secure Access Code from that device. For security reasons, you should not register any device you do not own (e.g. public or work computer).
  7. Your mobile login credentials will be the same as your Online Banking ID and Password.

The security lock displayed in your web browser ensures that your session is secure.

For security, Online Banking sessions time-out after 20 minutes of inactivity. If you spend more than 20 minutes on any page and you are not performing transactions, your Online Banking session will safely terminate.

If you forgot your Online Banking Password go to PFFCU.org and enter your Online Banking ID. Then choose the contact method you would prefer to receive your Secure Access Code. Enter your Secure Access Code and create a new password following the guidelines provided.

If you forgot your Online Banking ID call 215-931-0300 or 800-228-8801 and a Member Service Representative will assist you.

To restore access to your account, call Member Service at 215-931-0300 or 800-228-8801 during business hours.

You can also reset your password by clicking/tapping the “Forgot Password?” link underneath the box where you normally enter your online banking password.

Notice

You are leaving the PFFCU website. You will be automatically redirected in 10 seconds.

Or you may click the link below to proceed:


Enroll in Online Banking